Communication with stakeholders

The Institut Guttmann uses a communication system that guarantees the development of a direct, fluid and two-way circuit of information with all stakeholders (detected and analysed).

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Both internally and externally, communication is a first-class tool to detect, plan and satisfy the institute’s own information needs and those of others, working to improve its fame, social prestige and reputation, and creating partnerships with professionals, associations of people with disabilities, bodies, authorities and society in general, especially with the specific groups with which the organisation relates.

Communication with stakeholders

Regarding communication with stakeholders, the following actions were carried out in 2022:

  • One of the initiatives of the new Management team has been to reformulate the Management Committee, which has been expanded with the participation of a greater number of middle managers to move the approach of the new Management team towards a more open and participative organisational culture.
  • A new Innovation Management team has been created to lead the digital transformation that helps promote technological innovations that favour the transversality of processes, as well as upgrading technologies that are applied across the whole organisation.
  • Organisational remodelling and leadership renewal has been carried out in the Functional Rehabilitation Area. A new manager has been appointed and area coordinators have been changed.
  • The Quality Area has been reinforced with the incorporation of a professional who has assumed the responsibility of revitalising practices in relation to hospital safety and improving care processes.
  • Great efforts have been made to hire new professionals to relieve people who have retired in the Nursing Area which is experiencing serious problems with a lack of specialist personnel.
  • Community programmes that treat the person outside of the hospital setting and focus more on the resources available to the community have continued to be worked on and implemented.
  • The patient discharge process has been redesigned along with a working group with the aim of ensuring that the patient and their family have adequate care and information at the important moment of discharge from hospital.
  • The ”Decalogue for Humanisation” has also been designed and published. It sets out the basic principles that guide the activity of the professional team at the Institut Guttmann.
  • New internal communication channels have been implemented, such as the fortnightly digital bulletin “Guttmann al día”, the single-theme meeting points, such as “El Café de las Ideas” or the review of the six-monthly magazine “Fulls” that addresses in depth the institute’s strategic objectives to extend them to all the organisation’s professionals.
  • We have maintained our commitment and support to associations of people with disabilities, especially those that are part of our Social and Participation Council, offering a unique initiative in the social sector: the Seminar “Nuevos Liderazgos para impulsar la innovación social”, which enjoys the total support of the members of the Social and Participation Council.
Grups d'interes
Enquestes de Responsabilitat Social Corporativa

During the year 2022, several surveys have been carried out with the stakeholders (professionals, collaborators, suppliers, patients, families, governing bodies and civil society) with the aim of to know their opinion in relation to the most relevant Corporate Social Responsibility issues.

This information is key for us to plan future actions focused on satisfying doubts and needs and above all it helps us set the course of the organization in some key aspects.

Also throughout this year, at Guttmann Barcelona, the Climate Survey, SDT Tool, was carried out among all professionals in the centre. The results obtained have allowed us to devote our efforts to implementing improvement points in relation to the areas where deficiencies have been detected.

Supplier relationships

Suppliers of goods and subcontractors follow the same procedure for selection and adjudication within a framework of free competition and excluding any relationship or interference outside the interests of the organisation.

The Institut Guttmann always demands reciprocal honesty in its commercial relations, full respect for current regulations and, in particular, that which refers to the compulsory hiring of people with disabilities; also relevant are those that refer to the protection of children, environmental protection and labour protection. It meets annually with the heads of the main subcontracted companies and ratifies the code of conduct, verifying that they are aware of its existence and performance.

The Institut Guttmann provides information on the environmental requirements that it asks of all its suppliers and hires companies that adhere to its values ​​and principles of social responsibility:

  • Extending the CSR commitment to the rest of the chain (subcontracts). Creating a joint responsible culture externally.
  • Cooperating with the development of communities impacted by its activities.
  • Working to align suppliers with the institute’s strategy, as well as highlighting its best practices and ensuring the transfer of mutual knowledge.
  • Holding dialogue with supplier companies as one of the institute’s interest groups.
  • Monitoring effective equality between men and women and the prevention of sexual and gender-based harassment.
  • Continually promoting diversity.
  • Guaranteeing regulatory compliance.
  • Requiring labels, certificates, policies, plans and strategies on corporate responsibility or sustainability from suppliers, as well as assessing their adherence to international corporate responsibility initiatives; environment; quality, occupational health and safety; human and employment rights, etc. (Certifications).
  • Measuring the total consumption of resources needed to produce the product, residues, spills and waste and assessing its energy efficiency plan.

The Pharmacy Area also selects providers with social responsibility criteria, ensuring that they are providers committed to person-centred care and who count on professional staff from the Institut Guttmann in their pioneering projects. Likewise, we prefer to form relationships with providers who trust in the experience of patients and families, as well as in experts who develop the therapeutic options and products that best suit their needs. Some of the pharmacy providers stand out for having created foundations to help families and projects in developing countries.

Code of Ethics and Code of Conduct

During 2022, no non-compliance has been detected related to the Code of Ethics or the Code of Conduct for suppliers and collaborating entities.

Two summons have been received from the authorities, the first related to the Equality Plan and its registration in REGCOM, and the second in relation to the approval process for technical aid providers, which led to an inspection carried out at the request of a surgical aids company and the drafting of an action plan.

Stakeholder chart
Grups d'interès