2022 PATIENTS AND FAMILIES

Humanizing care

Humanització
ods 3

To humanize is to recognize the role played by the patient and the family in the healthcare process and to make them participants, providing them with the appropriate information so that they can proactively participate in decision-making. It is also treating people as subjects capable of making decisions and with the capacity to participate. As far as possible, humanizing will consist of making the patient responsible for his health process, avoiding paternalistic care relationships; understanding that patients are people with rights and responsibilities and freedom of decision.

Humanizing means putting the patient at the center of our attention and strengthening their personal autonomy to have active and empowered patients.

At the Institut Guttmann we want to listen to the deep needs of patients and together with them transform the healthcare context to achieve better results in health and well-being. Therefore, by placing the patient and their family at the center of care, we want to give them a voice and an active role in the entire healthcare process. This will allow us to better understand the patient’s perception and needs and, consequently, introduce improvements in clinical care, patient safety and the effectiveness of rehabilitation treatments.

Humanizing also means putting the focus on professionals, who are the main humanizing agents: Promote their education and training, promote adequate communication, guarantee a good working climate, and encourage their participation.

One of our main challenges as an organization is to improve the humanization of care at the Guttmann Institute and the promotion of the empowerment of patients and families.

From the Guttmann Institute we work to ensure that people with disabilities achieve the highest possible level of personal autonomy, greater quality of life and full inclusion and social participation.

Objectives of the Humanization Plan of the Institut Guttmann:

The main objective is to promote the improvement of the humanization and empowerment of patients and their families.

  1. Identify humanization and empowerment initiatives that are already being carried out in the hospital.
  2. Design the actions to be taken to improve humanization and the promotion of empowerment.
  3. Plan and schedule the necessary activities for the development of the humanization and empowerment plan.
  4. Create an organizational structure for the development of the plan in our organization.
  5. Track and evaluate the plan, achievement of objectives, execution of activities and lessons learned and improvement.

From the Institut Guttmann we believe that it is necessary to take a step further in the neurorehabilitation process and align ourselves with the new social conceptions of disability that are embodied in the Convention on the Rights of Persons with Disabilities of the United Nations, the which has been part of the Spanish legal system since 2008. Thus, the hospital’s rehabilitation process includes empowerment programs that promote awareness of the rights of people with disabilities, the self-determination and independent living.