The main interest groups (professionals, collaborators, patients and families, suppliers, the Board of Trustees and the Social Council) have been consulted to determine the material aspects of the Institut Guttmann. Each interest group has been asked about the issues that most affect them, and each one has been consulted on the relevance of the issue in question to society and their assessment of the Institut Guttmann’s performance in this regard. The average score for each topic has been calculated based on the results of the surveys, and the following materiality matrix has been obtained:

  1. Work environment
  2. Association and Negotiation
  3. User support and post-treatment service
  4. Conciliation
  5. Working conditions
  6. Confidentiality and privacy
  7. Right to privacy
  8. Management effectiveness and efficiency
  9. Accessible environments
  10. Promotion of Corporate Social Responsibility
  11. Continuous training
  12. Drafting and fulfilment of the contract
  13. Drafting and fulfilment of commitments
  14. Waste management
  15. Governance of the organisation
  16. Honesty
  17. Investment in the community and in society
  18. Non-discrimination
  19. Proximity development
  20. Promotions and advertising
  21. Union representation
  22. Respect for dignity
  23. Respect for the environment
  24. Health and safety
  25. Safe, quality care services
  26. Information transparency

To prioritise material issues, the Institut Guttmann has established a rating of less than 4.00 and a relevance for interested parties greater than 4.90. Issues that meet one of these two criteria are the most significant and, therefore, are considered material aspects for the Institut Guttmann.