A two-way dialogue

un diàleg en 2 sentits
Pau, Justícia i Institucions Sòlides

The Institut Guttmann always makes an effort to improve communication and the way in which the institute relates to its stakeholders, with special emphasis placed on our relationship with the community with all communication activities, events and social projects that are carried out.

In 2020 the Institut Guttmann continued to work with surveys to receive and analyse assessments from participants in the different initiatives.

It is important for the Institut Guttmann to find out first-hand about the opinions and needs of participants in any of the activities, seminars and programmes offered. The results obtained in satisfaction surveys are analysed and are always a great help when moving forward with our continuous improvement.

Personal data and confidentiality

Compliance with the Spanish law on the protection of personal data (LOPD) is of great importance for the institution in all its areas. This is a duty of all professionals and collaborators who are part of the Institut Guttmann who may have direct or indirect knowledge of the data of patients, members of the organisation and other people with whom it relates.

– The Institut Guttmann rigorously supervises the authorisation of the use of images of patients and/or family members in the media, with the patient or his/her legal guardian needing to sign an informed consent form.

– Mailings or online newsletters comply with the new European regulations, with the corresponding authorisation from their recipients. The possibility of unsubscribing from electronic communications is always offered.

– The Guttmann Institute does not use advertising or communication that could be considered commercial for any of its services with regard to the care services offered by the Neurorehabilitation Hospital.

– During the 2020 financial year, no incident was received related to communication, marketing, promotion or sponsorship, as well as any formal complaint regarding a breach in confidentiality of personal data.

Professional staff sign an acceptance of the Code of Ethics when starting their contractual relationship, and are informed of the “Protocol of good practice for professionals and partners for the protection and security of personal data”.

The Institut Guttmann implements the highest levels of security to all the information it processes within the current data protection regulations.

Furthermore, it has appointed a data protection delegate who is registered in the DPDs register of the Administration. This person can be contacted via the following email address: protecciodades@guttmann.com.

The data management system of the Institut Guttmann is attached to the Code of Conduct of the Unió Catalana d’Hospitals and is periodically subject to legal compliance audits carried out by an external entity.